Creating the Perfect Hospitality

About Session

Rui Príncipe's talk will explore the art of providing exceptional hospitality, highlighting six essential elements that make all the difference to the guest experience. From the power of a warm welcome and the importance of greetings, to practicing active listening as a key to understanding and exceeding guests' expectations, Rui dives deep into the interpersonal skills that define the industry. Through non-verbal communication and the personalization of experiences based on observation, participants will learn how to adapt each interaction to the individual needs of customers. Creating emotional connections will be addressed as a crucial factor in ensuring a memorable experience, while the implementation of feedback loops will make it possible to turn interactions with guests into continuous opportunities for learning and improvement.

This talk is an invitation to hone the skills that make hospitality a true art.